Return & Exchange Policy
For any faulty or incorrect items, please contact our customer service team at info@aleiafitness.com.
Please allow up to 48 hours for a reply.
Important: replying to your own email before we respond may push your ticket to the bottom of the queue.
For all other returns or exchanges, please follow the steps below.
How to Start a Return
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Email us at info@aleiafitness.com with your order number.
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Once your return is approved, you will receive the next instructions.
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Print and attach the return label (if provided).
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Place a note inside your parcel with your order number (#XXXXX).
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Drop off your parcel at your nearest Post Office.
Important Requirements
To ensure your return is accepted, items must be:
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Neatly folded
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In original condition and packaging
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Unworn and unwashed
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Free from deodorant, makeup, perfume, or marks
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With all original tags attached
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With the order number note inside
Any return that does not meet these requirements will not be accepted.
Return Shipping Costs
ALEIA covers the shipping cost for sending your exchanged item back to you.
However, customers are responsible for the cost of returning the original item to our facility.
Original shipping fees paid at checkout are non-refundable.
Exchanges
We offer exchanges for:
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A different size
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A different colour (if available)
If the requested item is sold out, you may receive store credit.
Refunds / Store Credit
After we receive and inspect your return, you will be notified via email.
Approved returns will receive either:
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Store credit, or
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A refund to the original payment method (depending on the case)
Refunds may take 3–5 business days to appear in your account.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on:
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Items worn for workouts
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Items with strong odour or visible damage
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Sale items marked Final Sale